Get to know me

About Me

Hi, I'm Ricardo Silva

I'm a software developer and architect based in Lisbon, Portugal. With 12+ years at Accenture, I've grown from writing .NET code to leading teams and designing enterprise integration architectures.

Outside of work I enjoy building home-lab projects, contributing to open source, and exploring self-hosting and automation.

I'm always happy to connect — whether it's about a new challenge, a collaboration, or just a conversation about tech.

Skills & Technologies

Salesforce Platform

☁️
Sales Cloud
🎧
Service Cloud
🔧
Field Service (FSL)
🤖
Salesforce AI / Einstein
⚡
Apex & LWC
🔗
MuleSoft / Integrations
🛠️
Flows & Process Builder
📊
Reports & Dashboards
🏗️
Data Model Design
🔒
Security & Sharing Model

Architecture & Leadership

🏛️
Solution Architecture
🔌
API & Integration Design
🧑‍💼
Team Leadership
🔄
Agile / Scrum
📋
Pre-sales & Scoping
🗺️
Enterprise Architecture

Other Technologies

🐍
Python
🔷
C# / .NET
🛢️
SQL
🐳
Docker
☁️
Cloudflare
🐙
Git / GitHub

Interests & Hobbies

🏠

Self-hosting

Running a home lab with Plex, Sonarr, Radarr, Immich and other self-hosted services on Docker.

🤖

Home Automation

Building automations with Home Assistant to make everyday life a little smarter.

🔓

Open Source

Building and sharing tools that solve real problems — check out my GitHub for the latest.

Curriculum Vitae

Ricardo Silva

Salesforce Solution Architect · Manager · Lisbon, Portugal

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Summary

Salesforce Solution Architect and Manager with 12+ years at Accenture, including 7+ years specialising in the Salesforce ecosystem — designing and delivering solutions across Sales Cloud, Service Cloud, Field Service Lightning. Experienced in leading cross-functional teams, pre-sales scoping, and end-to-end implementation of enterprise CRM and field service platforms. Background in .NET development and business & integration architecture underpins a pragmatic, delivery-focused approach to complex enterprise challenges.

Experience

Nov 2022 — Present · 3 yrs 6 mos
Manager
Accenture · Full-time · Portugal
Dec 2020 — Nov 2022 · 2 yrs
Business & Integration Architecture Associate Manager
Accenture · Full-time · Lisbon, Portugal
Dec 2018 — Dec 2020 · 2 yrs 1 mo
Senior Application Development Specialist
Accenture · Lisbon, Portugal
May 2017 — Dec 2018 · 1 yr 8 mos
Application Development Senior Analyst
Accenture · Lisbon, Portugal
Jun 2015 — May 2017 · 2 yrs
.NET Developer
Accenture · Software Engineering Analyst · Lisbon, Portugal
Sep 2013 — May 2015 · 1 yr 9 mos
.NET Developer
Accenture · Software Engineering Associate · Lisbon, Portugal

Education

2007 — 2013
Licentiate Degree — Information Technology
Instituto Politécnico de Bragança · Bragança, Portugal
2011 — 2012
Licentiate Degree — Information Technology (Exchange)
Óbuda University · Budapest, Hungary

Activities & groups: Morgan Stanley lectures.

2005 — 2007
Secondary School — Sciences & Technologies (12th grade)
Escola Secundária de Ponte de Lima · Ponte de Lima, Portugal

Technical Skills

Salesforce Platform

Sales Cloud Service Cloud Field Service (FSL) Salesforce AI / Einstein Apex & LWC MuleSoft / Integrations Flows & Process Builder Data Model Design Security & Sharing Model Reports & Dashboards

Architecture & Leadership

Solution Architecture Integration Architecture API Design Enterprise Architecture Pre-sales & Scoping Agile / Scrum Team Leadership

Other Technologies

Python C# / .NET SQL Docker Cloudflare Git / GitHub

Open Source & Side Projects

quick-arr-Stack ⭐ 486
Docker · Self-hosting · VPN · Networking

A comprehensive docker-compose stack to automate TV show & movie downloads behind a VPN, with Plex, Sonarr, Radarr, Prowlarr, Bazarr and optional WireGuard remote access.

photo-location-updater
Python · EXIF · Metadata

A tool to seamlessly update geolocation metadata of photos using an intuitive map-based interface.

cloudflareddnsUpdater
Python · Cloudflare API · Networking

Automated dynamic DNS updater using the Cloudflare API — keeps DNS records in sync with a dynamic home IP.

LGAutoRenewDeveloperMode
Home Assistant · WebOS · Automation

Home Assistant script that automatically renews developer mode on LG WebOS TVs.

Languages

Portuguese
Native
English
Professional working proficiency

Certifications

Mai 2024
Salesforce Certified AI Associate
Salesforce — Credential: 4427567
Fev 2020
Salesforce Certified Administrator
Salesforce — Credential: 20907241
Jun 2020
Salesforce Certified Service Cloud Consultant
Salesforce — Credential: 21292076
Ago 2020
Salesforce Field Service Lightning Consultant
Salesforce — Credential: 21419462
Set 2020
OVERIT – Geocall Essential Education
OverIT – Field Service Management — Credential: GC912020049
Jun 2019
ServiceMax Certified Administrator 20.1
ServiceMax, a PTC Technology — Credential: 56231390
Out 2019
ServiceMax Certified Administrator 19.3
ServiceMax, a PTC Technology — Credential: 47066620
Nov 2019
Gestão de Equipas
Dynargie
Say hello

Contact

Have a project in mind, a question, or just want to connect? Feel free to reach out — I'm always happy to chat.

github.com/Rick45 linkedin.com/in/ricardo-silva-2502b060